Do you answer my phone?
No. Nobody answers it. When a call goes unanswered, the caller gets a text from your business number within seconds, so they know you saw them. The lead lands in your app with their number.
Do you filter the reviews?
No. Every customer gets the ask, whatever they thought of the job. That is the rule, and it is also the law.
Is the texting legal?
Yes, done right. Your number is registered with the carriers before a single text goes out, customers choose whether to get texts, and every text says how to stop. I set all of it up.
Who writes the texts my customers get?
You do, with me. The texts are short, fixed messages you approve before they go out. A person answers every chat. Nothing is made up on the fly.
Do I own everything?
Yes. Your domain, your code, your phone numbers, your customer list and your Google profile. If you ever leave, you take it all.
What does the free trial cost?
Nothing. For 14 days we ask every customer from your last 18 months for a Google review, and you get a Day 0 and a Day 14 report of your own numbers. Then you pick the next rung or you don't.
How long until the front desk is on?
Your number is registered with the carriers first, which takes one to three weeks. Text-back, instant replies and review requests switch on once that clears.
Do I need a new website?
No. The front desk works with the site you have. If you want a new one, that is the fourth rung: custom-coded, designed for your trade, live in 14 days, with the front desk wired in.
What if I cancel?
You keep everything: the domain, the site, the phone number, the customer list and the Google profile. I hand over the files and the logins.
I'm not in Florida. Does this work?
Yes. The front desk works anywhere in the US. We meet on a call, and I answer texts like you're down the street.